Contact Flixster Member Support

Got a question for us? Just choose a topic below and let us know what's on your mind. We'll get back to you as soon as we can.

Question Type

Cancel Membership - Instant Answer!

We're sorry to hear you'd like to leave the Flixster community!

I'm a Flixster member and I want to cancel my account.

I'm not a Flixster member and I want to stop getting invitations to join the site.

Trouble Logging In - Instant Answer!

Click here to reset your password. If you're still having trouble logging in, send us a message below (be sure to include your username!).

Change Profile - Instant Answer!

You can change pretty much anything about your profile through either the "Edit Profile" link at the top of My Profile, or through the white "My Account" link above the menu tabs on any Flixster page.

I want to change my profile picture..

I want to change my primary email address.

I want to change my password.

I want to change my username.

Email & Privacy Controls - Instant Answer!

You can change your preferences to limit who can talk to you on Flixster or invite you to be their friend

I'm a Flixster member and I want to change my email preferences.

I'm a Flixster member and I want to change my talk preferences.

I'm not a Flixster member and I want to stop getting invitations to join the site.

I want to cancel the invitations that went out from my address book:

If you need to cancel invitations you sent to friends to join Flixster, use the form below to give us the email address you used to create your Flixster account. We'll cancel the invitations for you.

Accidentally Sent Invitations - Instant Answer!

If you need to cancel invitations you sent to friends to join Flixster, use the form below to give us the email address you used to create your Flixster account. We'll cancel the invitations for you.

Add/Find/Remove Friends - Instant Answer!

You can find friends already on Flixster or invite new ones using the "Add Friends" button at the top of the page. To find a single friend, click the "Meet People" tab and then select "Find a user" to search by username or email address. To remove friends you've added, simply go to their profile and click "Remove as friend".

Add Movie or Actor to Database - Instant Answer!

If you want to add a movie to our database, make sure it really isn't there first by searching the database (type the name of the movie or an actor in the movie in the SEARCH box at the top of any Flixster page). If it really isn't there, use the form below to send us the title of the movie and a link to its profile on IMDb.com.

Incorrect Movie Info - Instant Answer!

If information in a movie profile is incorrect or missing, use the form below to let us know what we need to change. Thanks!

Incorrect Actor Info - Instant Answer!

If information in a actor profile is incorrect or missing, use the form below to let us know what we need to change. Thanks!

Trouble with Rating Movies - Instant Answer!

If your ratings seem to "disappear," remember that only movies you write a review for as well as rate will show up in "My Recent Reviews" on your profile. If you just rate a movie with stars, but don't write anything, it won't show up there. You can view all the movies you've reviewed or rated by clicking on "View All Ratings" at the top of the "My Recent Reviews" box on your profile.

Trouble with Never-Ending Movie Quiz - Instant Answer!

If you're having trouble with the Quiz, click here for troubleshooting information: http://www.flixster.com/support/topic/quiz.

Report Inappropriate User Behavior - Instant Answer!

You have complete control of who is allowed to contact you on Flixster. If a specific user is bothering you, simply go to their profile and click "block user" and they will no longer be able to send you messages of any kind. If the user is spamming many profiles or behaving very inappropriately, click "report user" and a report will be sent to our administrators for review. Depending on the report, we may warn, censor, or suspend the member.

Report Inappropriate Photos, Videos or News Stories - Instant Answer!

If you've come across a photo or video that is incorrectly linked to a movie or actor, or that is inappropriate for the site (pornographic), please let us know using the form below.

Other - Instant Answer!

Wait! Before you ask, check out the four possibilities below:

I want to stop getting invitations to join Flixster.

I want to cancel my Flixster account.

I want to cancel the invitations that went out from my address book.

If you need to cancel invitations you sent to friends to join Flixster, use the form below to give us the email address you used to create your Flixster account. We'll cancel the invitations for you.

I'm creating a poll, and I want to link to an image from the Flixster gallery.

Click on "Add an image" next to one of the answers you're creating. This will open a pop-up box. Click on the "Flixster image galleries" link, and a new page will appear. Search for the picture you want, then right-click (or control-click if you're using a Mac) on it. Select "Copy Image Address", then paste this into the space provided in the pop-up box.

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Support Forums

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